We do not even remember people’s phone numbers. Most of us have stopped carrying maps in our cars and have no clue where pay-phones are located (if they still exist). Most recently, thousands of Delta Airlines passengers were stranded around the world when a computer system went down, resulting in the loss of millions of dollars and customer goodwill.Īnd how about an everyday example? How disturbed and lost do you feel when your cellphone shuts down for no apparent reason in the middle of day? Perhaps you are using it to navigate your car to an unfamiliar destination, or expecting an important phone call. American Airlines, Southwest Airlines, and United Airlines have experienced computer glitches. Virgin was compensated by its reservation company, Navitair, by $20M, but its reputation for reliability took a serious hit.

In September 2010, customers of Virgin Australia (formerly Virgin Blue) were upset when they could not board their flights after a hardware failure caused an 11-day outage of the airline’s booking, reservations, check-in, and boarding systems. The world is dependent on GPS for a vast range of critical applications from navigation to financial trading, and precision docking of oil tankers to high tech farming.” Can you imagine how such a malfunction on a GPS satellite could affect a self-driving car? Martyn Thomas, a fellow at the Royal Academy of Engineering, observed, “This should be treated as a warning of what could go wrong…. In February 2016, there was just such a radio disturbance in the UK, caused by a rogue GPS satellite network bug. For example, today something as small as a minor, short-term malfunction in a satellite can affect huge parts of society. Security will likely remain dominant but concerns about reliability failures are increasing. So far, security has been the top priority of the Connected World privacy and reliability were secondary. Intolerance for unreliability in the connected world As this dependency grows, our tolerance of reliability and stability issues diminishes, and our expectations of quality and reliability raise the bar for the entire electronics industry. Virtually every industry relies upon the Internet to some extent: Medical, automotive, satellite, computing, communications, and many more. We live in a Connected World where humans are more reliant upon technology than ever before. Danit Atar is a senior marketing programs specialist at Mentor Graphics

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